Frequently Asked Questions
Expert answers to your skincare and order inquiries.
How do I determine the right Erno Laszlo rituals for my skin type?
We recommend taking our online Skin Quiz or consulting with our virtual skin specialists to identify whether your skin is oily, dry, sensitive, or balanced, ensuring you select the correct 'Bespo-ke' ritual.
What is your shipping policy for domestic orders?
We offer complimentary standard shipping on all domestic orders over $100. Orders are typically processed within 1-2 business days, and delivery usually takes 3-7 business days depending on your location.
Can I return a product if it does not suit my skin?
Yes, we offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and at least half-full to be eligible for a refund.
Are Erno Laszlo products formulated without parabens and phthalates?
Yes, we are committed to clean science. Our modern formulations are crafted without parabens, phthalates, sulfates, and synthetic fillers to ensure the highest quality for your skin.
How do I track my order once it has been placed?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website, allowing you to monitor your package's progress in real-time.
Does Erno Laszlo test products on animals?
No, Erno Laszlo is a cruelty-free brand. We do not conduct animal testing on our products or ingredients, nor do we ask others to test on our behalf.